Return & Refund Policy

At SulPhy, we want you to feel satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process as outlined below.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect
• The request is made within 14 days of delivery
• The product is unused and in its original packaging

Our products include body wash and personal care products.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Products showing signs of use or customer-caused damage
• Items returned after the allowed return period
• Products missing original packaging, seals, or accessories

3. Refund Process

Once we receive and inspect your returned item:

• You will be notified about the approval or rejection of your refund
• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method

4. Exchange Policy

We only replace items if they are defective or damaged. If you need an exchange, contact us for assistance.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping charges are non-refundable

6. Order Cancellations

Orders can only be cancelled before shipment. Once shipped, orders must follow the return process.

7. Contact Us

If you have questions about refunds or returns, contact us:

🌐 Website: SulPhy
📧 Email: support@sulphy.us
📍 Address: 104 Valley Acres Dr, Whiteville, NC 28472
📞 Phone: +1 917 277 6113